------Tom Who?------

  • I'm sitting on the crossroads of education, technology, speaking, and entrepreneurship as the Director of Operations & Trainings for Swift Kick.
    Kevin Prentiss

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Hindsight - 08/26/10 - Growing The Team & Weddings

Having only one day "in the office" before I head out again tomorrow automatically sets up some challenges as to what to focus on. The fires in the kitchen tend to need the most immediate attention. So I plowed through my emails/tasks and knocked out everything marked with "high priority, high urgency." This is a common pattern after a few days of traveling, stuff just builds up. Good news, I was quickly able to bring my inbox back down to zero in minimal time.

With a growing team, I opted to spend the rest of my time focused on them. I set Megan up with taking on the larger role of customer care by defining a map of what our current customer care looks like with some open questions for her to figure out.

Megan and I then met to talk about renewing her contract and reviewing her role within Red Rover. She's a wonderful asset to us and so much of it was verbally acknowledging the great work she is doing as well as giving her a little pay bump.

We also turned the tables by asking her to give us a review of the company. Specifically we asked her to define what she thinks the principles of the company are, what we are doing that she likes, and what we can improve on. Having the newest members of a team review the company gives as close to an outside objective observer on the inner workings of the company as you can get.

I ended my day with a trip to Pivotal Labs in Tri Beca to meet the new programmers working on Red Rover as well as have dinner with Kevin to talk about several things. Every time Kevin and I meet, we have a fairly long list of topics to cover, but time never seems to be our friend as we plow through several pieces quickly to keep time integrity with other appointments. We both know the importance of prioritizing the "high priority, low urgency" tasks, but haven't put it into practice lately. We'll get better.

Lastly, on a totally unrelated note, my brother (Daniel) called last night to announce that he and his girlfriend (Andrea) were getting married today! It's kinda sorta a 9 year in the making non-pregnancy related shotgun wedding. It makes total sense for health and financial reasons, so Annie and I popped out the shot glasses and toasted them with some VeeV. It sounds like there will probably be a more official gathering soon to celebrate their nuptials, so I'll hold my emotional congrats till then. But for now, CHEERS!

And so ends 08/26/10


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