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08/16/2010

We like to think of ourselves as a Customer Service Company that... [Quote]

"We like to think of ourselves as a Customer Service Company that happens to fly airplanes." - Southwest Airlines

Zappos made a fortune off the same motto. Wonder how many other companies could take a clue from this quote and stop putting their least qualified people (or machines) on the front lines of their business in customer care.

 


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